At captured we want to make sure that you are completely satisfied with your purchase.

We therefore offer a 21-day return policy. This means you have 21 days after delivery of your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it,
be unworn, unused, with tags and in the
original packaging.

To initiate a return, you can contact us at elena.deufel@capturedby.de . Please note that you are responsible for the return shipping costs! Returns must be sent to the following address:

Elena Deufel, Vimystraße 10, 85354 Freising

If your return is accepted, you will receive further instructions on how and where to ship the package. Items returned to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at any time at elena.deufel@capturedby.de .

Damage and problems
Please check your
Order upon receipt and contact us immediately if the item
is defective or damaged or if you received an incorrect item
so we can evaluate and resolve the issue.

Exceptions / non-returnable items
Certain items cannot be returned, such as custom-made (e.g., special order or personalized) items. This includes, for example, photo prints. Please contact us if you have any questions or concerns about a specific item. Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchange
To exchange an item, please contact us within 21 days at elena.deufel@capturedby.de . Please note that photo prints are non-returnable!

European Union – 14-day cancellation period
Notwithstanding this, you have the right to cancel your order within 14 days without
To cancel or return the item without giving any reason, if the item is shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the
original packaging. You will also need the receipt or a
other proof of purchase.

Refunds
We will notify you once we have received and inspected your return,
and let you know whether the refund has been approved or not.
If approved, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at elena.deufel@capturedby.de .

Orders are usually processed within 2-4 business days (excluding weekends and holidays).

After your order has been shipped, you will receive an email confirmation with shipment information and tracking information.

Shipping costs and delivery times

We offer the following shipping options:
Free shipping within Germany for purchases over 100 €.

For orders under 100 € domestic shipping (Germany):
Standard shipping: €4.99
Delivery time: 2-4 working days

EU shipping:
Standard shipping: 13.99 €
Delivery time: 4-7 working days

International shipping (outside the EU):
Standard shipping: 19.99 €
Delivery time: 7-14 working days

Please note : Delivery times are estimates and may vary depending on location.

Customs and import duties:

For international orders, additional customs or import fees may apply depending on the country's regulations. captured is not responsible for these fees; they are the customer's responsibility.

If you have any further questions, please contact us:

elena.deufel@capturedby.de